Yes, all ZZ GEMS Jewelry is guaranteed to pass the diamond tester. Moissanite and diamonds have almost identical conductive properties, which is what diamond testers rely on to determine the result.

Yes when purchased, A GRA Certificate is provided with comprehensive details about the gemstone, including its shape, cutting style, measurements, carat weight, color grade, clarity grade, cut grade, polish, symmetry, fluorescence, and clarity characteristics.

Apart from custom pieces, we offer authentic D-Color Moissanite stones set in high-quality 925 silver.

If you’re looking to create a custom jewelry piece. Whether it’s a chain or something completely unique. We can bring your vision to life. Simply send us an email, and we’ll reply with a form to guide you through the next steps. For more details,click hereto learn more.

At ZZ GEMZ, we pride ourselves on our unique approach to the jewelry industry. Our strong connections allow us to create meaningful opportunities that benefit our community rather than exploit it. Unlike traditional jewelry businesses, our primary mission is to provide our customers with peace of mind and joy through our carefully curated collections. We are dedicated to ensuring that every piece we offer not only enhances your style but also contributes to a positive experience for all. Join us in celebrating the beauty of jewelry that truly cares.

The majority of our in-stock items are shipped directly from our offices in Los Angeles, California.

For items with limited stock, orders will be dispatched from our overseas warehouses in Europe and Hong Kong via FedEx and DHL. Rest assured, this will not impact the delivery time.

To track your purchase in real time, please visit our order tracking page.

In-stock items are typically shipped within 48 hours of purchase. You will receive a tracking confirmation email as soon as your order has been dispatched. For custom orders and made-to-order items, the processing time may take up to 3 weeks.

Orders are dispatched from Monday to Friday during regular business hours.

FOR ORDERS IN THE USA, CANADA, EU, UK, AND AUSTRALIA
FedEx / DHL FREE SHIPPING: Estimated delivery in 4-7 business days.

FOR OTHER INTERNATIONAL ORDERSFedEx / DHL FREE SHIPPING: Estimated delivery in 4-7 business days.
To monitor your order in real-time, please visit our Order Tracking page.

As orders are processed within minutes of submission, we are unable to modify your order after you click the ‘Order Now’ button. This includes, but is not limited to:

1. Altering the item or size
2. Changing the delivery or billing address
3. Adding items to your order
4. Modifying the shipping method

If you've entered the wrong information during checkout, please contact us immediately!

In the rare instance that you receive an incorrect item, please contact us promptly with the following details so we can resolve the issue swiftly and efficiently:

1. Your order number
2. The name of the item you were expecting
3. The name of the item you received
4. A clear photograph of the item you received

Once we have this information, our Customer Success team will work to resolve the matter as quickly as possible!

Regrettably, discount codes cannot be applied to orders after they have been submitted.

Unfortunately, once an order is placed, we cannot cancel it, as it is processed at our warehouse within minutes.

If you made an error with your order or no longer wish to keep the items, you can initiate a return to send your order back to us.

Should you require a different size or color, please reach out to us as soon as possible.

We handle a significant volume of orders daily, and while we strive for perfection, items may occasionally sustain damage during transit.

If you receive a damaged item, please reach out to us immediately, and we will arrange for a replacement.

Before initiating an exchange for your order, please review our refund policy.

To expedite your exchange process, we have established a streamlined online returns system. Please follow the steps outlined below to initiate your return.

1. Access Our Returns Portal: Begin your return by visiting our returns portal.
2. Complete the Return Form: Fill out the return form and submit it to us.
3. Request Review: Our team will evaluate your request within 1-2 business days and respond accordingly.
4. Receive Your Return Label: If your request is approved, we will provide you with a prepaid return label to facilitate the return of your order.
5. Prepare Your Shipment: Print the return label and affix it securely to the exterior of your package.
6. Drop Off Your Return: Your return is now ready to be taken to your selected USPS drop-off location.

Important: Please declare the value of the shipment between $60 and $80 to avoid incurring any import/export taxes.

All returned items must be in their original packaged condition for us to process your return. If your return arrives without the original packaging, we will be unable to process your exchange or refund.

Please Note: We are not liable for any returns lost in transit. Unfortunately, we cannot offer compensation if your return does not reach us.

Shipping fees for returns are not covered by us.

We only accept returns shipped via USPS. Kindly provide us with the tracking number as soon as possible so that our team can promptly locate your shipment.

We strive to complete your refund within 5 business days after receiving your returned item at our warehouse. Once your refund is processed, you'll receive a confirmation email.

Please keep in mind that it may take an additional 5 business days for the funds to appear in your account. This timeline depends on your bank, so if the funds haven’t arrived after 5 business days, we recommend contacting them directly for assistance.

We only accept returns if your order arrives damaged or incorrect. For more detailed information click here.

Every order comes with a custom ZZ GEMZ jewelry box, thoughtfully designed to protect and store your pieces.

To maintain your jewelry’s flawless condition, avoid wearing it during workouts, keep it away from harsh chemicals like chlorine or saltwater, avoid stacking multiple pieces to prevent scratches, and clean it gently with water and a soft cloth.

At ZZ GEMZ, we are dedicated to delivering the highest standard of jewelry, which is why every purchase is backed by our exclusive ZZ GEMZ Guarantee.

If your item arrives with any damage or manufacturing defects, our guarantee ensures a one-time complimentary replacement of the piece.

Please note, the guarantee does not cover user-inflicted damage, such as scratches or accidental breakage, and is void in such cases.

Additionally, the ZZ GEMZ Guarantee does not extend to lost or stolen items.