Shipping Policy
SHIPPING TIME
Orders are dispatched from Monday to Friday during regular business hours.
FOR ORDERS IN THE USA, CANADA, EU, UK, AND AUSTRALIA
FedEx / DHL FREE SHIPPING: Estimated delivery in 4-7 business days.
FOR OTHER INTERNATIONAL ORDERS
FedEx / DHL FREE SHIPPING: Estimated delivery in 4-7 business days.
To monitor your order in real-time, please visit our Order Tracking page.
Order Processing Duration
Processing durations vary by product. Certain in-stock items may be shipped within 48 hours, Please be advised that orders classified as custom or those not presently available within our warehouse may entail an extended delivery timeframe, potentially extending to a duration of 3 to 4 weeks. Once your order has been dispatched, you will receive an email notification containing your tracking information and expected delivery date.
Essential: Please be aware that occasionally, transactions may take longer to clear with our bank, resulting in extended processing times. It may take up to 24-48 hours for transactions to be reflected in our bank account. Shipping will begin only after we receive confirmation that the funds have been successfully deposited.
CUT-OFF TIMES
To ensure your order is processed for shipping, please submit it before 12:00 AM Eastern Standard Time.
Am I required to pay customs duties?
Please be advised that the price of our products does not encompass customs duties.
Customers are liable for all import taxes, customs duties, tariffs, excise taxes, and other governmental fees associated with their purchases. Any applicable customs fees are generally paid directly to your national government or postal service upon delivery.
Be aware that you may incur customs duties and taxes for the items you buy, and these charges are not calculated or imposed by zzgemz.com.
In the event of returned shipments, the customer is responsible for any additional shipping and return fees incurred.
For more information regarding excise duties, please contact your local customs and duties office.
Orders are dispatched from Monday to Friday during regular business hours.
FOR ORDERS IN THE USA, CANADA, EU, UK, AND AUSTRALIA
FedEx / DHL FREE SHIPPING: Estimated delivery in 4-7 business days.
FOR OTHER INTERNATIONAL ORDERS
FedEx / DHL FREE SHIPPING: Estimated delivery in 4-7 business days.
To monitor your order in real-time, please visit our Order Tracking page.
Order Processing Duration
Processing durations vary by product. Certain in-stock items may be shipped within 48 hours, Please be advised that orders classified as custom or those not presently available within our warehouse may entail an extended delivery timeframe, potentially extending to a duration of 3 to 4 weeks. Once your order has been dispatched, you will receive an email notification containing your tracking information and expected delivery date.
Essential: Please be aware that occasionally, transactions may take longer to clear with our bank, resulting in extended processing times. It may take up to 24-48 hours for transactions to be reflected in our bank account. Shipping will begin only after we receive confirmation that the funds have been successfully deposited.
CUT-OFF TIMES
To ensure your order is processed for shipping, please submit it before 12:00 AM Eastern Standard Time.
Am I required to pay customs duties?
Please be advised that the price of our products does not encompass customs duties.
Customers are liable for all import taxes, customs duties, tariffs, excise taxes, and other governmental fees associated with their purchases. Any applicable customs fees are generally paid directly to your national government or postal service upon delivery.
Be aware that you may incur customs duties and taxes for the items you buy, and these charges are not calculated or imposed by zzgemz.com.
In the event of returned shipments, the customer is responsible for any additional shipping and return fees incurred.
For more information regarding excise duties, please contact your local customs and duties office.
Is it possible to modify or change my order after completing the purchase?
Regrettably, we cannot cancel or modify an order once it has been placed, as orders are sent to production within minutes. Adjustments cannot be made to items already in the manufacturing process.